Frequently asked questions

What sets you apart from other tea retailers?

We have one goal: sustainability and excellent quality at a fair price. We achieve this by buying directly from tea gardens in countries such as Japan, Taiwan, China, India and Indonesia. We do without any intermediaries and save a great deal of cost as a result. We pass these savings on to our customers.

It matters to us to know the people behind our teas personally. That's why we travel to the growing countries and visit our partners on site. Our motto: Only happy people make good tea!

How much is shipping? Do you also ship internationally?

Within Germany, we ship with DHL in 1–3 business days. Shipping is free for orders of €29.90 or more. Below that, you can choose between economy shipping with Deutsche Post (€3.95, without tracking) and an insured DHL parcel with tracking (€5.65).

Of course, we also deliver internationally. Shipping costs may vary depending on the country – for orders of €79.90 or more, we ship free of charge worldwide. You can find all the details under Shipping information.

Where do you stand on sustainability? What do you do to work sustainably?

Alongside top quality, sustainability is our top priority. We are not perfect, but we strive to become ever more sustainable and environmentally friendly. We source our teas directly from the tea gardens and have them tested for residues on a regular basis. For our packaging, we try to use as little plastic as possible.

We are also working on offering low-emission delivery options in the future and making the shipping of our products more environmentally friendly.

Any other questions?

Your question isn't listed here? No problem! Feel free to email us at hallo@friendsoftea.de.